Service area
Shipping is available within Egypt to eligible locations shown at checkout.
SHIPPING & DELIVERY
Clear delivery from order confirmation to arrival
We organise every step carefully, and shipping fees and available options are shown before you confirm your order.
Delivery time
Timing varies by governorate, season and order date.
Shipping fees
Fees appear at checkout after you enter your delivery address.
Order updates
Keep your order number when contacting our team.
ORDER JOURNEY
Your order journey in four steps
From checking the details to delivering your dress.
Order review
We review the contact details, address, style, colour and size selected.
Order preparation
Available items move into preparation after review. Peak periods can affect timing.
Carrier handover
Once prepared, the order is handed to the delivery service suitable for the address.
Delivery to you
The carrier may contact the phone number entered to confirm the address or delivery timing.
Review your order details
- Full name
- A correct and reachable phone number
- Governorate and area
- Street, building, floor and apartment
- Nearest landmark
- Colour, size and quantity
Why can timing change?
Timing can be affected by location, public holidays, peak periods, weather, order volume or carrier conditions. Any displayed time is an estimate rather than a minute-by-minute guarantee.
If the courier cannot reach you
Delivery may be delayed or need to be rearranged. Keep your phone available and contact us with your order number if needed.
Incorrect or damaged order
Keep the packaging, photograph the parcel and item clearly, then contact us immediately with your order number so we can review the case under the published policy.
We are here to help
Need help with your order?
Send your order number and details and we will assist during support hours.
Frequently asked questions
Clear answers to help you before and after ordering, from choosing a size to receiving your dress.
01 How do I know the shipping fee?
Shipping fees appear during checkout after you enter your delivery address and may vary by area and available service.
02 How long will delivery take?
Delivery time varies by governorate, order date and peak periods. Check the shipping page for the latest guidance or contact us for the current estimate.
03 How can I track my order?
When a carrier update or tracking number is available, it is shared using the contact details entered with the order. Keep your order number when contacting us.
04 What happens if I miss the courier's call?
Delivery may be delayed or need to be rearranged depending on the carrier. Keep your phone available and contact us with your order number if you need help.
05 What should I do if an item arrives incorrect or damaged?
Keep the packaging, take clear photos of the parcel and item, then contact us immediately with your order number so we can review the case under the published policy.
06 Can I change or cancel an order?
Contact us as soon as possible with your order number. Changes cannot be guaranteed once processing or carrier handover has started.
07 How do I request an exchange or return?
Review the current exchange and return policy, then contact us with your order number and model code before sending any item back.